How to buy a ticket/service

We have prepared a video instruction for you that will help you arrange transportation and, if necessary, add comfort to your trip – choose a seat in the cabin of the aircraft, add luggage or insurance on the official website of Severstal Avia www.severstal-avia.ru:

Video instruction

How to buy a ticket or service on the official website of Severstal Avia:

1. On the main page of the site, in the search widget, select the destination you are interested in, the departure date, the number of passengers and, if necessary, the type of discounted fare. Click the "Search" button.
2. On the page that appears, select the appropriate flight, read the fare conditions and click the "Select" button for the appropriate fare.
3. Check the information about the selected flight and fare and confirm your choice by clicking the "Continue" button.
4. If necessary, add additional services to the order – select a seat in the cabin of the aircraft or add additional baggage.
5. Enter information about the passenger: the type and details of the document, date of birth, contacts, and more. Read and agree to the terms of personal data processing. Click the "Continue" button.

   The surname, first name, patronymic (if any) and the number of the passenger's document are entered in Russian and/or Latin letters. When entering the data of a foreign passport, as it is written in the foreign passport. When entering the birth certificate number, enter the series and number. The document number is entered without spaces. The patronymic of the passenger is not required to be filled in. The column with contacts is required to be filled in.

6. Your ticket has been booked and is awaiting payment within the time indicated on this page (time limit). Otherwise, flight segments will be automatically cancelled. If necessary, add an additional Insurance service to the order. If you did not add other additional services on the previous pages – seat selection and additional luggage, then you can return to this step at this stage. Be sure to check out the:
   • the terms of the tariff application;
   • transportation rules;
   • terms of additional services (seat selection, additional baggage, insurance);

   Proceed to the payment of the order by clicking the "Continue" button.

   A bank card or Sber Pay payment method is available. Payment is made through SBERBANK PJSC using bank cards of the following payment systems: Mir, Visa, MasterCard.

   Payment of tariffs and fees specified in foreign currency in the territory of the Russian Federation is made in rubles at the system exchange rate calculated based on the exchange rate of the Central Bank of the Russian Federation. According to the rules of international payment systems (MIR, VISA, MasterCard), the airline reserves the right to clarify with passengers the circumstances of booking an air ticket and paying for it using the specified contact details, as well as to suspend the validity of air tickets in case of non-receipt of funds to the account of Severstal Aviation Enterprise LLC.

   A number of foreign banks charge additional amounts as fees for online payment transactions. To clarify the terms of payment, contact your issuing bank.

   The document certifying the conclusion of the contract between the passenger and Severstal Avia is an itinerary receipt, which after payment will be sent to the e-mail address specified in the order from the e-mail address noreply@mail.severstal-avia.ru . If you need to submit financial accounting documents for the flight, keep your boarding pass and itinerary receipt. Duplicate boarding passes are not issued.

   An electronic receipt will also be sent to the email address specified at the time of booking from the email address noreply@sbis.ru . The receipt is generated within 24 hours from the date of purchase of the ticket. To save it as a pdf, click "More Details" and then "Download". The QR code will be displayed only after downloading the receipt.

   

7. Enter your bank card details and click the "Pay" button. An SMS message with a one-time password will be sent to your phone number linked to your bank card. Enter it in the window that appears on the screen.
8. Congratulations, you have successfully completed your flight from Severstal Avia! At check-in, it is enough to present the passenger's identity document specified in the order.

   Order verification:

   To check your order, go to the "My Order" section, specifying the order number or ticket number and the passenger's last name. There you will find an itinerary receipt for an electronic ticket (EB), if available - electronic multipurpose documents (EMD) for additional services or exchange and refund operations. After the end of the transportation, the unloading of the itinerary receipt from the booking system is not available.