Correcting personal information in an economy-class ticket is a paid service. Such corrections must not result in a complete change of the passenger originally named on the ticket, as transferring a ticket to another person is prohibited by airline policy. Please note that the full name and other details provided in your ticket must exactly match the information in the identification document you intend to use for your flight.
To modify passenger details, open your booking via the "My Booking" section and click the "Details" button .
1. It is not possible to automatically change the "Document Type," "Gender," or "Contact Details" fields on the Severstal Aircompany LLC website. In such cases, changes are processed by the Booking Department upon receipt of a request from the passenger, submitted via the "Request for Correction of Data in the Ticket" form.
2. Automated changes via the website are permitted for a maximum of 3 errors (inclusive) in numerical data (date of birth, document number, or document expiration date) and up to 3 errors (inclusive) in the passenger's surname, first name, or patronymic.
3. This service is available on the website up to 24 hours before the flight departure. For changes to passenger data requested less than 24 hours before departure for tickets purchased on the website, the Booking Department will process the request upon receipt of a submission via the "Request for Correction of Data in the Ticket" form.
4. The automated service on the website is available only for bookings made through the website. For all other bookings, this service must be accessed at the original point of purchase.
5. Passenger data in an airline ticket may be modified via the website only once per booking.
Any subsequent requests to modify booking data are handled by the Reservations Department upon receipt of a request from the passenger, submitted via the "Request for Correction of Data in the Ticket" form.6. Additional services included in the booking (such as seat selection, extra baggage, etc.) remain confirmed and are not automatically cancelled when changes are made.
7. In the case of connecting flights involving two or more airlines, or if the ticket has been partially used, any changes to the passenger's personal data can only be processed by means of a voluntary refund and the issuance of a new ticket.
If, for any reason, you are unable to correct your ticket details via the airline's website, please follow these steps:
Complete and submit the "Request for Correction of Ticket Data" form.
Pay for the service by following the link provided in the email you receive after submitting your request.
Wait to receive your updated itinerary receipt, electronic miscellaneous document (EMD), and payment receipt at the email address you provided in your request.
If you purchased your ticket via the Severstal Avia mobile app or at the Cherepovets Airport ticket office, please complete and submit a "Request for Correction of Ticket Data."
Pay for the service. To do so, follow the link provided in the email you receive after submitting your request.
Wait to receive your updated itinerary receipt, electronic miscellaneous document (EMD), and payment receipt at the email address provided in your request. Please verify that the passenger information in the new itinerary receipt is correct.
Corrections to personal data in tickets issued through a call center, on third-party websites, or at travel agency ticket offices must be handled at the original point of purchase. In addition to the airline's established fees, service charges from the call center, travel agency, or booking system may also apply.
An airline fee is charged for making changes to each issued flight ticket number.
1. If the ticket was purchased via the official Severstal Avia website or mobile app:
- 500.00 RUB – airline fee for making changes to personal data;
2. If the ticket was purchased through the call center, a third-party agency, or a third-party agency website:
- 500.00 RUB – airline fee for making changes to personal data;
- agency service fee (the amount is determined by the agency itself);
- an additional fee for the use of booking systems.
If a passenger's full name contains the letter "ё", it will appear as "е" in the booking. If the hard sign "ъ" is present, it will not be displayed; it should be replaced with the soft sign "ь".
When booking travel via the Severstal Avia website, this replacement is performed automatically.
These transliteration rules are due to the technical requirements of the booking system. Any discrepancies involving the letters "е" or the soft sign "ь" in the full name fields—when comparing travel documents to identity documents—will not be considered an error during airport check-in.