The wheelchair is transported in the hold.
According to the safety requirements during the time of the wheelchair transportation the wheelchair battery must be disconnected and the battery clamp must be insulated to avoid an accidental short circuit.
So that the Airline personnel could assist you in preparing the wheelchair for transportation during baggage check-in, you should have an Operations Manual for the wheelchair and devices for disconnecting the battery terminals.
You can continue using your own mechanical wheelchair, registered as your checked-in baggage until boarding, unless it is limited by the airport security requirements or the weight of the wheelchair exceeds 20 kg. Upon arrival, the wheelchair is returned to the passenger right at the exit when leaving the aircraft.
If you want to apply for this service, please, inform the Airline staff while check-in for the flight.
We recommend you to arrive at the airport beforehand, no later than 1 hour 20 minutes before the time of departure, and always contact the check-in counter so that our staff could provide you with the necessary assistance.
The accompanying person, who will take care of the passenger in flight, is checked-in together with the accompanied passenger and provided the seat on board next to the passenger he is accompanying.
So that we could provide you an opportunity to be seated on board before the commencement of other passengers` embarkation, please, arrive at the gateway no later than the time of the boarding start indicated in your boarding pass.
The carrier has the right to refuse to transport a passenger if his state of health threatens the safety of the passenger or other people, which is confirmed by medical documents, as well as causes disorder and unavoidable inconvenience to others, and also if an aircraft fails to provide conditions necessary for the passenger transportation. Physically limited or disabled passengers may not be assigned seats in the emergency exit row.