Providing high-quality service for various categories of passengers is one of our key priorities.
Before buying an air ticket, consult with your doctor about whether the flight is medically permitted; what precautions should be taken; whether an accompanying person is needed in flight.
Be sure to inform the Airline about the planned flight of a passenger with disabilities in one of the following ways:
A wheelchair and means of transportation or movement are registered as checked baggage and transported in the baggage compartment of the aircraft. To prevent damage to the wheelchair or loss of parts during transportation, it is recommended to hand over the wheelchair, vehicle or transfer to the luggage in a packed form.
Passengers can use the power-operated wheelchair before boarding the aircraft or check in their luggage during check-in. Passengers using an electrically powered wheelchair must place such a wheelchair in their luggage during check-in. The carriage of an electrically powered wheelchair is carried out in accordance with safety regulations, the battery must be disconnected, and the battery terminals are isolated to avoid a short circuit. Passengers using an electrically powered wheelchair are required to carry instructions, a set of keys, devices for disconnecting the battery terminals of the wheelchair, as well as a protective case-packaging for the battery. The battery must be carried in the cabin of the aircraft. The battery terminals are disconnected by an accompanying person or an airport employee under the control of the passenger and at his request.
After putting the wheelchair in the luggage, the passenger will be taken to the plane in a wheelchair provided by the airport. The wheelchair is returned to the passenger immediately after exiting the aircraft, or in the baggage claim area — in this case, a passenger with limited mobility will be taken to the baggage claim point in a wheelchair provided by the airport.
We recommend that you arrive at the airport in advance, no later than 1 hour and 20 minutes before departure time, and be sure to contact the check-in desk so that our staff can provide you with the necessary assistance.
The attendant who provides care for the passenger in flight is registered together with the passenger he is accompanying. On board, the escort is provided with a seat next to the passenger.
In order for us to provide you with the opportunity to stay in the cabin before boarding other passengers, please arrive at the boarding gate no later than the boarding start time indicated on the boarding pass.
The carrier has the right to refuse transportation to a passenger if his health condition threatens the safety of the passenger himself or other persons, which is confirmed by medical documents, as well as creates disorder and irreparable inconvenience for other persons, as well as if it is not possible on individual aircraft to provide the conditions necessary for passenger transportation. Disabled people and passengers with disabilities are not provided with seats in the row of emergency exits.
Service for passengers with disabilities at Cherepovets Airport
Passengers with limited mobility can transport their wheelchair for free. It is necessary to notify the airline in advance. There are several ways to warn us:
When contacting, be prepared to inform: the weight of the wheelchair, folded dimensions (length-width-height), if the chair is powered, then inform the power of the lithium-ion battery and its dimensions.
For special service questions, you can contact feedback on our website.