Dear passengers!
Due to the current epidemiological situation, we receive a significant volume of requests for booked trips from our passengers. The situation with the spread of coronavirus in the world and on the territory of the Russian Federation is changing almost every day and in this regard, additional restrictions are being introduced with the countries of departure, destination or transfer. We ask you to understand that we have to increase the processing time for your requests. We assure you that every request will be considered. Taking into account the extended processing time for requests, reissue and refund of air tickets, Severstal Airlines kindly asks you not to send repeated requests and not to duplicate them until you receive feedback from our specialist. We also ask passengers to postpone calls for non-urgent refund and reservation changes, if possible. Follow the news on the website!
