Services for passengers with disabilities at Cherepovets airport

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Providing high-quality service for various categories of passengers is one of our key priorities

Requests for special assistance to passengers at airports and on board the aircraft are sent to the airline on which you plan to fly. Therefore, if you need special assistance, be sure to contact your airline directly with a service request at least 48 hours before departure.

Upon arrival at Cherepovets airport, you can use the special call button for an airport employee located to the right of the entrances to the terminal terminals

<div>Upon arrival at <span style="margin-right: 0.3em"></span><span style="margin-left: -0.3em">Cherepovets</span> airport, you can use the special call button for an airport employee located to the right of the entrances to the terminal terminals</div>

If you are already at the airport terminal, you need to contact the information desk (ticket office) located next to the check-in counters to call an employee who will help you

<div>If you are already at the airport terminal, you need to contact the information desk <span style="margin-right: 0.3em"></span><span style="margin-left: -0.3em">(ticket office</span>) located next to the check-in counters to call an employee who will help you</div>

Parking spaces for disabled passengers and other persons with disabilities at Cherepovets Airport are located in front of the terminal building

<div>Parking spaces for disabled passengers and other persons with disabilities at <span style="margin-right: 0.3em"></span><span style="margin-left: -0.3em">Cherepovets</span> Airport are located in front of the terminal building</div>

The layout of places for walking guide dogs

The terminal building has warning tactile indicators with an anti-slip surface and contrasting tactile stripes on the steps of staircases that perform signaling and anti-slip functions

<div>The terminal building has warning tactile indicators with an anti-slip surface and contrasting tactile stripes on the steps of staircases that perform signaling and anti-slip functions</div>

At the entrance to the terminal building, a tactile mnemonic of the terminal complex and the adjacent territory for passengers with limited mobility is installed. The tactile mnemonic is a terminal map with an indication of the optimal routes, the inscriptions on which are duplicated in Braille

<div>At the entrance to the terminal building, a tactile mnemonic of the terminal complex and the adjacent territory for passengers with limited mobility is installed. The tactile mnemonic is a terminal map with an indication of the optimal routes, the inscriptions on which are duplicated in Braille</div>

Wheelchairs for moving passengers around the airport

For comfortable and safe transportation of passengers with limited mobility, there is an ambulift at Cherepovets airport.
Prior approval with the airline is required. The service is provided free of charge

<div>For comfortable and safe transportation of passengers with limited mobility, there is an ambulift at Cherepovets airport. <br>Prior approval with the airline is required. The service is provided free of charge</div>

Escort and assistance to passengers is provided by airport staff when moving around the airport (including at the places of boarding and disembarking / from the vehicle); when checking in for a flight and checking baggage; when passing pre-flight procedures, customs, border and other types of control; when boarding and disembarking from an airplane; when receiving baggage

<div>Escort and assistance to passengers is provided by airport staff when moving around the airport (including at the places of boarding and disembarking / from the vehicle); when checking in for a flight and checking baggage; when passing pre-flight procedures, customs, border and other types of control; when boarding and disembarking from an airplane; when receiving baggage</div>

Departure from Cherepovets airport

If you have sent an application to the airline for service using the necessary special equipment, you will be provided with escort and assistance at Cherepovets airport without additional charge:

when moving a passenger in the terminal building, including with the provision of a wheelchair;
check-in and baggage check-out;
when passing pre-flight formalities;
when boarding an aircraft, including, if necessary, using an ambulift as a priority;
in walking guide dogs.

If you have not contacted the airline and requested assistance directly at Cherepovets airport, the following services will be provided to you without additional charge:

meeting at the passenger's arrival point and assistance in moving around the airport;
provision of a wheelchair for the passenger's independent movement around the airport;
assistance in walking guide dogs.

Arrival at Cherepovets airport

Upon request submitted by the passenger when booking and concluding an air carriage agreement (purchase of an air ticket), the following services are provided without additional charge:

disembarkation of a passenger from an aircraft using a wheelchair and/or ambulift;
in the absence of accompanying persons — assistance in moving hand luggage with the passenger on board the aircraft;
personal meeting of the passenger at the exit from the cabin of the aircraft at the airport;
escort and assistance in moving passengers in the terminal building.

For special service questions, you can contact us via feedback on our website