The ticket can be returned within the validity period of
The ticket is refunded at the place of its purchase
Please read the rules for applying the tariff:
Please note that according to the rule of sequential use of flight coupons in case the ticket has several flight coupons (“arrival” and “departure”), it is possible to return only those coupons that come after coupon used:
* Family members are understood as spouses, parents and children (adoptive parents and adopted children), close relatives — grandparents and grandchildren, full and half brothers and sisters.
The agency’s fees for the sale of tickets are non-refundable, unless otherwise provided by the agency’s rules.
Information about the facts of providing false documents is subject to transfer to the police authorities of the Russian Federation for the purpose of checking and bringing the perpetrators to criminal responsibility.
To make a forced refund, you need to fill out and send an application for a forced refund and attach a scanned copy of the passenger’s passport and scanned copies of all necessary documents in case of illness, death of the passenger or close relatives to the application. If the refund is made not by the passenger, but by another person under a power of attorney they should present a notarized power of attorney to submit an application for a refund of the cost of the ticket in connection with the forced refusal of transportation.
A scanned copy of the completed application form, the passenger’s passport and the necessary documents should be sent to the email address tickets@severstal-avia.com. Within 10 banking days, the funds will be transferred to the payer’s card, unless otherwise provided. If additional data from the passenger is required, the refund period can be extended.
The original application form in paper should be sent by mail to the address: 162693, Russia, Vologda region, Cherepovets district, Botovo village, Airport, addressed to the Chief Accountant- E. V. Travnikova.
To make a forced refund, you need to contact the aircompany’s ticket office, fill out an application form for a forced refund, present your passport, a ticket, sales check, and provide all the necessary documents for application in case of illness or death of the passenger or their close relatives. If the payment for the ticket was made by a bank card, you should present this card for a refund.
If the refund is made not by the passenger, but by another person under a power of attorney: you should present a notarized power of attorney to submit an application for a refund of the cost of the ticket in connection with the forced refusal of transportation.
The procedure for issuing a forced refund of a ticket paid for on third-party websites and at the ticket offices of air transportation agencies: The refund of a ticket paid for on third-party websites and at the ticket offices of air transportation agencies is made by the agencies that issued the transportation.
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