Make your trip as comfortable as possible with our additional services.
Choose your preferred seats in the cabin of the aircraft, apply for an additional piece of luggage or an insurance policy.
Choose a seat in the cabin in advance and relax on the flight. Do you like to sit by the window? Or do you want to be among the first to get off the plane? You can take the seat you like on board the plane. To do this, apply for the "Place selection" service.
Superior seatsSeats are located in the front rows of the aircraft. The number of such seats on the plane is limited, so it is better to book them in advance.
Add a superior seat to the order
CRJ-200 - 1st, 2nd, 3rd row, provided the economy class layout on the flight.
RRJ-95B-100 - 1st, 2nd row, provided the economy class layout on the flight.
Standard seatsThe cost of choosing these seats depends on the location in the cabin of the aircraft. You can specify the cost of the service at the time of booking the flight.
Add a standard seat to the order
CRJ-200 - 4, 5, 6, 7, 9, 10, 11, 12, 14 rows.
RRJ-95B-100 - from 5th to 20th row.
Seats with increased legroomAs a rule, such places are located at emergency exits. You can specify the cost of the service at the time of booking the flight.
Add a seat with increased legroom to the order
CRJ-200 - 8th row.
RRJ-95B-100 - 4th row.
The seat selection service is provided free of charge
At the agency, call center or on our website no later than 24 hours before departure
In the "My order" section no later than 24 hours before departure
During the online check-in process (available 24 hours before flight departure, closes 4 hours before flight departure)
At the check-in desk at the departure airport (only when departing from Cherepovets and Petrozavodsk airports)
The cost of the service depends on the type of aircraft, class of service and will be provided when choosing the service. Additional fees are charged when ordering the service from a third-party agency or call center of the Severstal Airline.
Ordering the service is prohibited:
In the case of registration of services for passengers of these categories, the airline has the right to transfer such passengers to other seats without compensation for the cost of paying for the service.
In exceptional situations, Severstal Airlines LLC reserves the right to change seats in order to comply with flight safety rules or the rules for placing certain categories of passengers on board the aircraft.
If the aircraft is replaced, it is possible to change seats. Passengers who have paid for the Seat Selection service will be provided with seats on the plane that are similar in comfort while maintaining the following parameters:
It is prohibited to place the following categories of passengers in places near emergency exits:
In case of registration of the service for passengers of the specified categories, the airline has the right to transfer such passengers to other seats without compensation for the cost of payment for the service.
Conditions of accommodation in the cabin of the aircraft, when choosing the "Seat selection" service for passengers with infants under 2 years old in places not equipped with additional oxygen masks:
For the CRJ-200 aircraft type:
For the type of aircraft RRJ-95B-100:
In case of registration of the service with violation of the placement of passengers with infants, the airline has the right to transfer such passengers to other seats without compensation for the cost of paying for the service.
The refund of funds paid for the "Choice of location" service is made at the place of purchase of the service.
The service is fully refundable before the flight departure time.
If the departure time has already arrived, a refund is not available. The return of the service is available at the place of registration of the service. If you are returning only the service, without making a refund of the ticket purchased on our website, then you must fill out An application for the refund of additional services.
Send a scanned copy of the completed application, the passenger's passport and the necessary documents by e-mail gvpxrgf@frirefgny-nivn.pbz. If the refund is made not by the passenger, but by another person by proxy: a notarized power of attorney must be presented.
In case of flight cancellation for forced reasons or in case of non-provision of the service, the full cost of the service is refunded.funded.
Fill in Application for refund of additional services.
Send a scanned copy of the completed application, the passenger's passport and the necessary documents by e-mail gvpxrgf@frirefgny-nivn.pbz. If the refund is made not by the passenger, but by another person by proxy: a notarized power of attorney must be presented.
Superior seats are available for passengers with children only if these seats are not located at emergency exits. Accommodation with children at emergency exits is prohibited by flight safety rules.
Do you already have a ticket? Then go to "My order" or select a seat in the cabin of the aircraft. And if you don't have a ticket yet, then you can choose a place when you buy a ticket.
If you can't choose on your own, contact our call center. Choosing a seat in the cabin is a paid service.
Yes, the Seat Selection service is fully refundable before the flight departure time. If the departure time has already arrived, the refund of the service is not available.
The passenger does not change the selected seat after paying for the service.
If you purchased a ticket at the baggage-free fare, but packed more things, or your suitcase turned out to be stronger/heavier, which is allowed under the free baggage allowance, apply for the "Additional baggage" service.
At the agency, call center or on our website
in the "My order" section until the end of the check-in time
When checking in at the departure airport before the end of the check-in time
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service settings
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sustainability of services
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Additional baggage
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3000 rubles for 1 place weighing up to 20 kg and dimensions not exceeding 203 cm |
Additional fees are charged when forming services at a third-party agency or call center of the Severstal Airline
If the volume or dimensions increase, additional payment is required for excess baggage rates.
All baggage carried by the passenger, including baggage in the cabin of the aircraft, must be presented at check-in, which is caused by security requirements.
if the baggage exceeds the free baggage allowance in size or is not included in the free baggage allowance, then it must be paid additionally.
You can opt out of the paid unused "Extra Baggage" service. The refund for the "Additional baggage" service is made at the place of purchase.
If you are returning only the service, without issuing a return ticket purchased on our website, then fill in apply for a refund of additional services.
Send a scanned copy of the completed application, the passenger's passport and the necessary documents by e-mail gvpxrgf@frirefgny-nivn.pbz. If the refund is made not by the passenger, but by another person by proxy: a notarized power of attorney must be submitted.
You can opt out of the paid unused "Extra Baggage" service. The refund for the "Additional baggage" service is made at the place of purchase. If you are returning only the service, without making a refund of the ticket purchased on our website, then fill out an Application for a refund of additional services. Send a scanned copy of the completed application, the passenger's passport and the necessary documents by e-mail tickets@severstal-avia.com . If the refund is made not by the passenger, but by another person by proxy: a notarized power of attorney must be presented.
It is possible, but with an additional fee. Payment for the 1st and subsequent piece of luggage up to 20 kg will be 3000 rubles for each piece of luggage. You can get acquainted with the tariffs in the section "Excess baggage".
If you paid for the service at the rate of 3000 rubles for the 1st piece of luggage up to 20 kg, but in fact the piece of luggage weighs more, then:
You can get acquainted with the tariffs in the section "Excess baggage".
Choose insurance, apply for a policy, and feel safe on any trip: our partner, AlfaStrakhovanie, will take care of all unforeseen circumstances.
Only on the Severstal Avia website
In the "My order" section
The cost of the service depends on the policy you choose and the conditions of its application. You can get acquainted with the cost of the service when you apply for a policy, or in the terms of insurance. The conditions for obtaining insurance are determined by our partner, AlfaStrakhovanie.
Valid for:
Unforeseen expenses are insured as a result of cancellation or change of scheduled transportation due to one of the following reasons:
The "Fixing the Cost of Transportation" service allows passengers in economy or business class to set the price of their ticket at the time of booking and defer payment for 24 to 48 hours, maintaining the same price.
The standard turnaround time from order creation to payment is no more than 30 minutes. If this isn't enough time, consider the "Fixing the Cost of Transportation" service.
The cost is 399.00 rubles per passenger in the order.
This service is not available when booking a ticket with an infant from 0 to 2 years old without a seat.
The service can be booked only on the Airline's website and mobile app during the booking process:
1. The service is only available on the official website www.severstal-avia.ru and in the mobile app during the flight booking process.
2. When the Service is sold, the price and conditions of carriage are fixed for all unsold segments for each passenger.
3. The service covers the cost of carriage and fixes the ticket price (fare and fees).
4. If fares and fees are entered in a currency different from the sale currency, the final fare may change due to possible exchange rate fluctuations.
5. The service can only be purchased during the initial air travel booking process and is not available when exchanging tickets.
6. Air ticket payment deadlines:
7. This service is not available when booking a ticket with an infant aged 0 to 2 years without a seat.
8. Adding additional services is prohibited with the price lock service. The "Seat Selection," "Extra Baggage," and "Voluntary Insurance" additional services can be purchased after full payment for the air ticket.
9. Purchasing this service results in an extension of the time limit for air ticket payment from 24 to 48 hours. After successful payment for the service, a new payment date and time is set in the booking based on the booking date/time. An electronic multipurpose document (EMD) is sent to the email address specified by the passenger during the booking. An EMD is issued for each passenger in the order.
10. It is recommended to pay for the booking at least 10 minutes before the established payment limit expires due to booking system restrictions.
1. Voluntary refunds of unused services are prohibited.
2. To arrange an involuntary refund, please send an involuntary refund application, consent to the processing of personal data, a copy of your passport, and scanned copies of all necessary supporting documents to gvpxrgf@frirefgny-nivn.pbz. If the refund is being made by someone other than the passenger, but by proxy, a notarized power of attorney must be presented.
