Correction of personal data in an economy class ticket is a paid service. It should not lead to a complete replacement of the passenger originally indicated on the ticket, since name exchange is prohibited by the airline's rules. Let us remind you that the spelling of your full name and other data on the ticket must correspond to the data on the document you are planning your flight with.
If you have issued a ticket on our website or at the ticket office of Cherepovets airport, fill out and send an application to correct the data in the ticket.
In other cases, contact the place of registration of transportation.
Pay for the service. To do this, follow the link received in the reply email after sending the application.
Wait for the updated itinerary receipt, an electronic multipurpose document and a receipt to be sent to the e-mail specified in the application. Check the correctness of the passenger's data in the new itinerary receipt of the electronic ticket.
1. If the ticket is issued on the official website or in the Severstal Avia mobile application:
- 500.00 RUB - airline fee for making changes to personal data;
2. If the ticket is issued in the Call Center, in any third-party agency or on the websites of third-party agencies:
- 500.00 RUB - airline fee for making changes to personal data;
- agency service fee. The agency sets its size independently;
- additional fee for using booking systems.
Correction of personal data in tickets issued on third-party websites and at the ticket offices of air transportation agencies is carried out by the agencies that issued the transportation. In addition to the established airline fee, agency service fees and booking system fees may be charged.