The baggage allowance is indicated in Your itinerary receipt. This information can also be found in the section "Baggage allowance".
Payment for excess baggage is made at the time of check-in at the airport.
The carry-on baggage allowance per passenger is one seat up to 8 kg, with dimensions not exceeding 55x40x20 cm.
First of all, it is necessary to contact an airport employee and find out where the baggage tracing service is located. Fill out a non-arrival or damage statement. Already on the basis of the application, all measures will be taken to search for luggage. Leave as many of your contacts as possible.
It is possible, but with an additional fee. Payment for the 1st and subsequent piece of luggage up to 20 kg. will be 2500.00 rubles. for each piece of luggage. You can get acquainted with the tariffs in the section "Excess baggage"
If you paid for the service at the rate of 2500.00 rubles. for the 1st piece of luggage up to 20 kg., but in fact the piece of luggage weighs more, then:
You can get acquainted with the tariffs in the section "Excess baggage"
Alcohol can only be transported in luggage. For one adult passenger, it is allowed to carry up to 5 liters of alcohol with a strength of 24 to 70 degrees when flying on domestic flights. Alcoholic beverages with an alcohol content of no more than 24% by volume — without restrictions (within the free baggage allowance). Alcohol with a strength of more than 70 degrees is not allowed for transportation. The transportation of alcohol is allowed only in the original packaging if there are excise stamps.
In addition to the established free baggage allowance and without charge, the passenger has the right to carry a baby stroller, a cradle, various restraint systems for transporting a child under 12 years old, which are transported in the luggage compartment and marked with a baggage tag. Upon prior agreement with the airline and the airport of departure, it is allowed to transport a child in a stroller, packed in luggage, to the aircraft ramp, followed by loading the stroller into the luggage compartment, and receiving the stroller upon arrival from the aircraft. The stroller can be taken into the cabin of the aircraft, but in this case its dimensions should not exceed the weight and dimensions of hand luggage. If the passenger is flying without a child, then the stroller is carried as regular luggage.
In the luggage compartment — as a separate piece of luggage.
Urns with the ashes of the deceased are issued in the presence of a sanitary certificate and a certificate stating that there are no extraneous attachments in the urns. Sanitary certificates are issued by medical institutions: certificates for export are issued by enterprises engaged in funeral services and performed soldering. Urns with the ashes of the deceased must be sealed with sealing wax seals of the institutions that issued the certificates. The carriage of an urn with ashes can only be carried out in the baggage or cargo compartment of an aircraft. It is prohibited to carry the urn in the passenger's hand luggage. We recommend that you check in oversized luggage through the counter and warn about the attachment at check-in. A special employee is called for this baggage and it is not sent by tape, but is transferred manually. Transportation is carried out exclusively in a bag or suitcase, while the urn must have a tight package that ensures reliable transportation.
A backpack with rescue equipment in case of avalanches is allowed one per passenger, equipped with a pyrotechnic trigger mechanism, containing less than 200 mg of net explosive of category 1.4S and no more than 250 mg of compressed gas of category 2.2. This backpack must be packed in such a way that the trigger mechanism cannot be accidentally activated. The air bags in the backpack must be equipped with pressure relief valves. It is allowed to be transported in luggage. If your baggage meets the above requirements, you will receive permission from the airline.
If the size of the TV does not match the size of the hand luggage 55*40*20 then it must be checked in the luggage. To do this, it should be properly packed and special stickers should be pasted at the airport (not at all airports), indicating that the transported cargo should be handled carefully. We recommend that you check in oversized luggage through the counter (if available at the airport). It is recommended to transport equipment such as a TV in its original packaging, but if it is not available, you will have to look for another suitable box. When packing a TV, it is necessary to ensure the protection of equipment from all sides. For example, you can use pieces of foam or plywood that are placed inside the box between the walls. This allows you to protect the screen from impacts, although it increases the final weight of the luggage. In any case, care must be taken to ensure that there is enough bubble wrap and foam inside the package, which will help protect fragile equipment from possible damage during transportation.
The transportation of weapons and ammunition to them as checked baggage is carried out by prior agreement with the airline. To arrange the transportation of weapons, the passenger must arrive at the check-in no later than 1 hour and 40 minutes before the end of the check-in. In accordance with the requirements of the FAP "General Rules for the air transportation of passengers, baggage, cargo and requirements for the service of passengers, shippers, and consignees", approved by Order No. 82 of the Ministry of Transport of the Russian Federation dated 06/28/07, the passenger is obliged to coordinate with the Airline the transportation of weapons and/or ammunition.
The abbreviation KM or PC (from the English piece concept) indicates the number of seats. And the number before this abbreviation is the number of pieces of luggage that you can take with you at the purchased fare.
Transportation of a scooter as hand luggage: A small folding scooter can be transported as hand luggage, provided: — the weight and dimensions of the scooter when folded do not exceed the permitted weight and dimensions of hand luggage (up to 8kg and no more than 55*40*20cm) — the scooter must be in a case (bag). Transportation of a scooter as checked baggage: A scooter can be transported as checked baggage. The scooter must be packed, it is not accepted for transportation without packaging. Depending on the conditions of the fare for which the ticket was purchased, additional payment may be required for the "additional baggage" service
Electric scooter transportation is possible as checked baggage, provided that there is no lithium battery in the vehicle.
A lithium battery removed from an electric scooter is allowed to be transported only in hand luggage, provided that the battery power does not exceed the established norm — 160 Watt-hour. Mandatory approval of electric scooter transportation is required. You can leave a request for approval in the "Non-standard baggage" section
The transportation of fishing rods and fishing gear is carried out in the luggage compartment in a securely packed form. Fishing rods can be carried in hand luggage if they do not exceed 115 cm in size in the sum of three dimensions and are transported without gear and piercing / cutting objects / parts.
Food can be transported in the cabin of the aircraft within the limits of hand luggage, but there are exceptions.
Products such as soft cheeses, caviar, jam, condensed milk, canned salads, pates, butter, sour cream, yoghurts, honey, canned fish or meat and other soft or liquid food can be transported in hand luggage, but according to the same rules as liquids. I.e. the volume of a special container should not exceed 100 ml and the total volume should not exceed 1 liter per passenger.
The restrictions do not apply to baby food and liquids that are necessary for the child during the flight.
Knives are prohibited from being carried in hand luggage according to safety regulations. You can carry the knife in your luggage.
The electronic cigarette is carried in hand luggage. The use of an electronic cigarette, as well as its charging on board an aircraft, is prohibited.
E-cigarette liquid is transported according to the same rules as other liquids, i.e. the volume of a special container should not exceed 100 ml and the total volume should not exceed 1 liter per passenger.
Hunting matches are prohibited for carriage in both baggage and hand luggage. This item is a dangerous cargo.
Refunds for air tickets and services are made back to the card from which the payment was made within 10 banking days, depending on the issuing bank. If it is necessary to receive additional data from the passenger, the refund period may be extended.
The removal of seats is necessary if you plan to make a forced return before the end of the registration period. To remove seats, you need to contact the place where you purchased the ticket.
The amount to be refunded is calculated according to the conditions of application of the tariff according to which the transportation was issued.
Contact the place of purchase of tickets.
Tickets are refunded according to the conditions of the fare application. No cash refund is made to the passenger, the passenger is given a "Certificate of refund of air tickets issued under the VPD mo Russia".
Fines are charged in cash from the passenger according to the conditions of the fare application.
In case of flight cancellation or change of departure date by the Carrier, tickets purchased under the VPD are subject to replacement for another flight without charging additional fees to the passenger.
In case of voluntary refusal of the passenger from the entire carriage or part of the carriage, the fees to be paid are paid at the expense of the military passenger and are not subject to reimbursement at the expense of the Ministry of Defense of the Russian Federation.
The forced refund of the ticket due to the passenger's illness is made on the basis of one of the medical documents submitted to the Airline or the agency that issued the ticket confirming the contraindications to the flight:
1. The original certificate of the medical institution on the state of health on the date of departure of the flight indicated in the ticket. The certificate must contain:
2. Copies of the passenger's disability certificate (copies of the electronic disability certificate), which are stamped and signed by the responsible persons of the medical institution (chief physician / head. department / attending physician), as well as the seal of the medical institution or the seal and signature of responsible persons from the place of work (HR department / accounting department), as well as the seal of the organization. With the attachment of a certificate issued by the personnel department confirming the existence of an employment relationship.
3. The original certificate of the terminal health center (airport). The certificate must contain:
Information on the facts of providing false documents is subject to transfer to the police authorities of the Russian Federation in order to conduct an audit and bring the perpetrators to criminal responsibility.
In this case, the refund belongs to the category of "forced". To refund the cost of transportation, you need to contact the place of purchase of the ticket and provide supporting documents. If the ticket was issued on the Airline's website, fill out a refund request. If the ticket was purchased on a third–party website, through an agency or at the ticket office of Cherepovets airport, contact the place where you purchased the ticket. If for some reason it is not available for you to apply for a refund through the website, then download the application form. Send a scanned copy of the completed application, the passenger's passport and the necessary documents by e-mail tickets@severstal-avia.com . If the refund is made not by the passenger, but by another person by proxy: it is necessary to present a notarized power of attorney to apply for a refund of the ticket price in connection with the forced refusal of transportation. Within 10 banking days, the funds will be transferred to the payer's card, unless otherwise provided. If it is necessary to obtain additional data from the passenger, the refund period may be extended.
The original application must be sent by simple mail to the address: 162693, Russia, Vologda region, Cherepovets district, Botovo village, Airport addressed to the chief accountant — E.V. Travnikova.
Superior seats are available for passengers with children only if these seats are not located at emergency exits. Accommodation with children at emergency exits is prohibited by flight safety rules.
Do you already have a ticket? Then go to "My order" or select a seat in the cabin of the aircraft. And if you don't have a ticket yet, then you can choose a place when you buy a ticket.
If you can't choose on your own, contact our call center. Choosing a seat in the cabin is a paid service.
Yes, the Seat Selection service is fully refundable before the flight departure time. If the departure time has already arrived, the refund of the service is not available.
The passenger does not change the selected seat after paying for the service.
By permission of the Airline and prior agreement, it is allowed to transport pets in the cabin of the aircraft. Transportation of animals is carried out for a fee. On Airline flights, animals weighing no more than 8 kg (including the weight of the container for transportation), with dimensions of no more than 115 cm in the sum of three dimensions (length + height + width) are accepted for carriage in the cabin. No more than 2 places (containers, cages, carrier bags) with animals /birds are allowed for transportation in the cabin of the aircraft on the flight. Pets over the specified weight are transported in the baggage compartment as checked baggage. For more information about the transportation of animals by Airline flights, see the section "Pets".
When transporting a pet in the cabin of an aircraft or in the luggage compartment of an aircraft, it must be placed in a container (cage) of sufficient size with air access. The bottom of the container (cage) must be waterproof and covered with an absorbent material. When carrying, the animal should be able to lie in a natural position, stand up to its full height and rotate 360 degrees.
A passenger traveling with a pet must have and present valid documents (certificates) on the animal's health issued by the competent authorities in the field of healthcare when registering a passenger ticket. A mark on the vaccination of the animal in accordance with the requirements of the Rosselkhoznadzor. Having a valid rabies vaccine is a mandatory requirement. After vaccination, quarantine must be maintained for 21 days. A note about the clinical examination of the animal by a veterinarian. The mark must be made no earlier than 14 days before the start of the trip. If your animal's passport does not contain a column for marking a clinical examination by a veterinarian (for example, in old-style passports), a certificate from a state veterinary institution may be provided as a document confirming the clinical examination of the animal. The requirements for the movement of animals in the Russian Federation (including vaccination requirements) can be found on the Rosselkhoznadzor website.
You can opt out of the paid unused "Extra Baggage" service. The refund for the "Additional baggage" service is made at the place of purchase. If you are returning only the service, without making a refund of the ticket purchased on our website, then fill out an Application for a refund of additional services. Send a scanned copy of the completed application, the passenger's passport and the necessary documents by e-mail tickets@severstal-avia.com . If the refund is made not by the passenger, but by another person by proxy: a notarized power of attorney must be presented.
It is possible, but with an additional fee. Payment for the 1st and subsequent piece of luggage up to 20 kg will be 2500 rubles for each piece of luggage. You can get acquainted with the tariffs in the section "Excess baggage".
If you paid for the service at the rate of 2500 rubles for the 1st piece of luggage up to 20 kg, but in fact the piece of luggage weighs more, then:
You can get acquainted with the tariffs in the section "Excess baggage".
Yes, you can arrange a forced exchange. In case of a forced change in the terms of the passenger's air carriage agreement, no additional payment is charged from the passenger. It is important to provide supporting documents. If the tickets were issued on our official website, then fill out the "Ticket exchange" form in the "Feedback" section. In other cases, contact the place of registration of transportation.
Fees may be charged for changes to the ticket in accordance with the conditions of application of tariffs, or changes may not be provided at all. If there are no seats on new flights at a previously paid fare, you may need to pay for the difference in ticket prices — upgrade to a higher fare level. If You have issued tickets on our website, then the ticket can be exchanged automatically on the website through the "My Order" service. In other cases, contact the place of registration of transportation.
You can check in for a flight through our website if:
Check—in for regular domestic flights of the airline at the airport opens 1 hour and 30 minutes in advance, with the exception of flights departing from Sheremetyevo Airport — opens 4 hours before departure; for international flights - 2 hours before departure time indicated in the itinerary receipt of the electronic ticket.
Passenger check-in for both domestic and international flights of the airline ends 40 minutes before the flight departure time. Passengers who are late for the check-in deadline are not allowed on the flight.
The departure time on the ticket (itinerary receipt) is indicated locally. Passengers must arrive at the airport with enough time to complete check-in and pre-flight formalities.
Read the terms of registration of certificates. Fill out and send an Application for registration of certificates. Pay the cost of the service (depending on the time of registration of the certificate) and expect a scanned copy of the certificate to the email address within 3 or 15 days from the date of sending the application (depending on the selected terms of service provision).
The delivery of the original certificate depends on the services of the Russian Post and the distance between your city and the place of departure.
You can order a certificate of cancellation, delay, or postponement by filling out the form. The help is offered free of charge.
Passengers with limited mobility can transport their wheelchair for free. It is necessary to notify the airline in advance. There are several ways to warn us:
When contacting, be prepared to inform: the weight of the wheelchair, folded dimensions (length-width-height), if the chair is powered, then inform the power of the lithium-ion battery and its dimensions.
For special service questions, you can contact feedback on our website.
Registration of transportation by VPD is carried out only at the offices of authorized agencies. They are issued only for persons specified in the VPD, and strictly along the route specified in the VPD.
To issue a refund of the ticket, contact the place of registration of transportation.
To arrange a ticket exchange, contact the place of registration of transportation.
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Contact the hotline:
+7(931) 521-77-01(the cost of the call is paid in accordance with the tariffs of the operator selected by the subscriber).
Please note that material claims (claims) against the airline are presented in a special order and are not considered through this section. Please familiarize yourself with the rules for filing claims in advance.
