Reasons why you may not have received a receipt at your email address include:
1. The customer's email address was either not provided or was entered incorrectly on the receipt.
2. The email ended up in your "Spam" or "Junk" folder.
3. The passenger uses an email service provider based abroad that is restricted in the Russian Federation.
4. The passenger uses an email server that is subject to administrative control (this often applies to corporate or work-related email addresses).
To obtain a duplicate receipt, please contact our Reservations Department at gvpxrgf@frirefgny-nivn.pbz. In your request, please provide all details regarding your booking.
