You can make only those changes to the e-ticket that are provided for in the Terms of Use of Tariffs (TUT). Please note that for such changes, additional fees may be charged in accordance with the TUT, or changes may not be provided for by the TUT at all. In such cases, it is not possible to make changes to the order after you send the request, and you will receive an email with information about this.
Ticket exchange is possible during the ticket expiration date of 1-12 months according to the rules of the applicable fare specified in the ticket.
You can make only those changes to the e-ticket that are provided for in the Terms of Use of Tariffs (TUT). Aircompany Severstal reserves the right to make changes to the TUT. However, if the carriage is paid for, such changes do not apply to this carriage.
Please, read the terms and conditions for applying fares:
It is not possible to reissue the ticket for other passengers.
Rebooking with a change of service class (economy to business, business to economy) is not carried out. The operation is performed only through a refund.
The ticket is exchanged at the place of purchase. Online exchange is only possible for tickets purchased on the website of the Aircompany Severstal and at the ticket office of the airport Cherepovets.
What will happen to additional and special services after the ticket is reissued?
When reissuing a ticket, additional services (baggage, comfortable seat) and special services (sports equipment, pets, etc.) are not transferred to the new flight and they must be purchased/issued again by contacting the website or the booking department of the Aircompany, depending on the type of service.
In some cases, the exchange of the ticket is more expensive than the return and purchase of a new one. We advise you to compare all the available options before making a final decision.
The passenger has the opportunity to change the flight number and the date of carriage, provided that the direction of carriage does not change and the passenger's stay at the destination does not exceed the maximum allowed, specified in the TUT of the applicable fare.
In the event of a forced change in the terms of the passenger's air carriage contract, the passenger will not be charged an additional fee.
A change in the terms of the passenger's air carriage contract is considered forced in the following cases:
To make a forced exchange, fill out and submit an online application.
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